Privacy notice

Draft, last updated 2026-11-04. Have this reviewed by a privacy professional before relying on it.

Your documents

Files you open are processed in your browser. Our code doesn't upload them, and we don't receive, store or see them. See Security for what this does and doesn't guarantee.

Usage statistics

We record cookieless usage events:

• the page viewed and the page you first landed on
• how you arrived: campaign tags, whether you came from an ad click, and the referring website
• your country, derived from your connection (we don't store your IP address)
• your device type
• the converter events described on our security page: a document type from a fixed list, page count, size range, and success or failure

Events from a single visit share a random visit ID. It's created when the page loads and passed only in the link to our help form, so we can tell, for example, that a help request followed a particular landing page. It isn't stored on your device, and a new one is created on every visit. We don't use cookies, device storage, fingerprinting or third-party analytics.

Help requests

If you ask for help, we collect what you enter (name, email, optional phone, country, topic and message), the wording and version of the consent you gave, the type of professional it will be passed to, and the visit details above. We use this only to pass your request to one professional of that type and to follow up on it, including recording whether the introduction was useful. We don't sell your details or use them for unrelated marketing.

If we don't yet work with a professional of the type you need, the form says so and your request goes on a waitlist instead. We keep it for up to 30 days and, if a suitable professional becomes available in that time, introduce you as above. If not, it's deleted automatically.

To prevent abuse, we store a one-way, salted fingerprint of your IP address with your request, to limit how many requests can be sent from one connection. We can't turn it back into your IP address, and it's erased within 25 hours (see below).

How long we keep data

• Help requests: deleted automatically 12 months after submission. A cleanup job runs every hour, so deletion happens within an hour of that date.
• Waitlist requests: deleted automatically 30 days after submission, within the hour, unless we've introduced you to a professional. In that case the 12-month limit above applies.
• Abuse-prevention fingerprints: the hourly cleanup erases each one from its request once it's 24 hours old, so none is kept for 25 hours or more.
• Backups: our database provider keeps point-in-time backups for up to 30 days, so deleted data can remain in backups for up to 30 days after deletion.

Who processes data

The site is hosted on Cloudflare, which processes connection data to deliver it. Usage events and help requests are stored in our Cloudflare database. When you consent, your request is shared with the professional we match you with, who becomes responsible for how they use it.

Your rights

Depending on where you live (for example under South Africa's POPIA, Canada's PIPEDA or the EU/UK GDPR), you can ask to access, correct or delete your data, or withdraw consent. Email [email protected]. South African residents may also complain to the Information Regulator.

Contact

Information Officer: [email protected]